Notes on AI × Design. Frameworks, Tools and Concept Work.
Working notes on agentic interfaces, design patterns, and the gap between what models can do and what people can use. Some grow into case studies; some stay as ongoing research.
AI Insurance Claim: Service Blueprint & App Redesign
An insurer's AI prices a car crash from six photos and pushes an instant cash offer. It can't see the radar behind the bumper, and nothing tells the driver. A service design concept for AI decisions you can see into, and appeal.
Read the Case Study →AI, retrofitted
Concept case studies about the screens and services where AI has been bolted onto an existing product. Each piece takes one real, evidenced problem and one fictional brand, and tells the redesign through an AI-aware service blueprint.
- 01 AI Insurance Claim: Service Blueprint & App Redesign Published · October 2026
- 02 Delegated purchase Coming Next An agent buys on your behalf: the mandate, the approval, the receipt, and what happens when it gets it wrong.
The Agent UX Framework
Five layers, twenty-five principles. The vocabulary I missed when designing agentic interfaces — and the framework that came out of trying to name it.
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UX Heuristic Evaluator
Point it at a URL — single page or full site — and it crawls, inspects, scores against the 10 heuristics, and exports a professional audit PDF. Open-source, runs through Claude in Chrome.
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